Legal

Cookie and Tracking Technology Policy

How ARIA HOTLINE® uses cookies, pixels, and similar technologies on this website, what we deliberately do not use, and how you control what runs during your visit.

Last updated: August 11, 2026

Cookies and tracking technologies

This policy covers cookies and the related technologies a website can use to observe a visit: pixels, tags, session recording, and chat tools. The terms below describe each one, whether or not we use it.

Session cookiesTemporary cookies that delete automatically when you close your browser.

Persistent cookiesCookies that remain on your device for a set period, or until you clear them.

Pixels and tagsSmall pieces of code that send information about your visit to a third party, such as an advertising or social media network. We use none.

Session recordingScripts that capture scrolling, clicks, mouse movement, or keystrokes to replay a visit. We use none.

Chat toolsScripts that transmit what you type in a chat window for processing. Our website assistant is described in section 05.

Our legal basis

Under privacy and anti-wiretapping laws, including the California Invasion of Privacy Act and the Pennsylvania Wiretapping and Electronic Surveillance Control Act, we treat your interactions with this website as confidential communications between you and us. In practice that means no third party is permitted to intercept, record, or receive the contents of your visit in real time, and nothing you type, click, or scroll is shared with an outside party for that party's own purposes. Where a service provider processes information on our behalf, it acts only on our instructions and is not permitted to use what it receives for advertising or profiling.

Strictly necessary cookiesSet on the basis of essential operation. Without them the site cannot load securely or remember your privacy choice.

Everything elseDisabled by default. No analytics or other non-essential technology runs until you give explicit, affirmative consent.

Consent before disclosureBecause these states require the consent of every party to a communication, we obtain yours before any non-essential technology observes your visit, and we record the time you gave it.

Privacy standards and anonymous reporting

ReMyLL, LLC builds privacy-first software infrastructure, including ARIA HOTLINE®.

Reporter anonymity protections

When a reporter uses an anonymous intake channel through ARIA HOTLINE®, we deploy no advertising, tracking, or cross-site profiling cookies, and no analytics of any kind.

Session tokens used during intake exist only to maintain the active session and to issue the secure reference code that lets a reporter return to a case. No personal metadata, internet protocol addresses, or device identifiers are tied to an anonymous report submission.

The cookies we use

Four categories operate across our Services. Only strictly necessary and security cookies are set before you make a choice.

Strictly necessaryEssential for navigation, authentication, and system security. These enable core functions such as loading secure pages and protecting against unauthorized form submissions, and cannot be disabled. Example: aria-cookie-consent, which stores your privacy choice.

FunctionalEnable enhanced performance and user settings, such as preferred layout or display options in the Client Admin Portal.

Performance and operational metricsCollect aggregated data on site traffic, page performance, and errors, so we can maintain platform stability and improve usability. We use Google Analytics 4, configured with internet protocol address anonymization and Google Signals and advertising features turned off, so the data is not used for advertising or cross-site profiling. Examples: _ga, _ga_<id>. Set only after you select Accept analytics.

Security and fraud preventionHelp identify, prevent, and mitigate security threats, automated attacks, and unauthorized access attempts across our architecture.

No data sales and no advertising trackers

ReMyLL, LLC does not sell, rent, or lease user data. We run no third-party advertising networks, behavioral tracking pixels, or data broker trackers across our platforms or corporate websites.

All-party consent states: California and Pennsylvania

California and Pennsylvania both require the consent of all parties before a communication is recorded or its contents are disclosed to a third party. The California Invasion of Privacy Act and the Pennsylvania Wiretapping and Electronic Surveillance Control Act have each been applied to website session recording and third-party tracking technology. Our practices are built so that the consent question does not arise.

Our practices

Prior consent blockingNo analytics script loads, and no analytics cookie is written, until you click Accept analytics. Declining or ignoring the banner leaves the site running on strictly necessary cookies alone.

No session recordingWe run no session replay, keystroke capture, mouse tracking, or screen recording technology on any ARIA HOTLINE® property.

No third-party pixelsNo advertising, social media, or marketing pixels are embedded in our sites, so no third party receives your browsing activity.

Website chat assistantThe website assistant discloses at the point of use, before you send a message, that the conversation is answered by artificial intelligence and processed by a service provider acting on our instructions. It is not a confidential channel and must not be used to submit a report.

Consent is withdrawableYour choice is stored with a timestamp so we can evidence that consent was obtained before anything was set, and you may reverse it at any time.

Scheduling and formsBooking a session opens a scheduling provider in a new window under its own privacy terms. Nothing is transmitted to that provider until you choose to open it.

Consent is requested before any analytics cookie is set, and your choice is recorded with a timestamp. You may change that choice at any time using the cookie preferences link in the footer of this page. California residents also hold rights to know, delete, correct, and limit the use of personal information under the California Consumer Privacy Act. Those rights, and how to exercise them, are described in our Privacy Policy.

We honor Global Privacy Control signals. A browser that sends a Global Privacy Control signal is treated as a declination of analytics, and no analytics cookie is set, even if consent was given earlier. Google Analytics data is processed under Google's terms as our service provider; we do not permit it to be used for advertising, remarketing, or cross-site profiling.

Managing your cookie preferences

You control how cookies are stored on your device. Your browser can block cookies, clear them, or alert you when one is set.

Where the setting lives

Google ChromeSettings, then Privacy and Security, then Third-party cookies

Mozilla FirefoxSettings, then Privacy and Security, then Cookies and Site Data

Microsoft EdgeSettings, then Cookies and Site Permissions

Apple SafariSettings, then Safari, then Advanced, then Block All Cookies

Disabling strictly necessary cookies may affect platform functionality or access to secure areas.

Policy updates

We may update this Cookie Policy to reflect changes in technical standards, operational practices, or applicable state and federal law. Updated versions are posted to this page with a revised date.

Contact

Questions about this Cookie Policy or our data management practices can be directed to ReMyLL, LLC (d/b/a ARIA HOTLINE), 625 Kenmoor Ave SE, Ste 350, Grand Rapids, MI 49546, or through our contact page.