One platform from the first ring to the final record.
One reviewer-ready workflow, from the call to the closed case: AI-conducted intake, categorization and routing, and a portal where your team works the cases.
Every plan spans the full path.
AI-guided reporting
A structured conversation on every call, in multiple languages, at any hour.
Compliance alignment
Categories, severity, and timeframes configured to the frameworks you answer to.
Automation
Classification, routing, escalation clocks, and conflict exclusion applied by your rules.
Governance
Role-scoped access, restricted categories, and defined ownership for every matter.
Evidence
Timestamped activity on each case, captured as work happens rather than reconstructed.
Audit readiness
Board and regulator reporting drawn from records that were complete at intake.
Every report travels the same drawn line.
A web form captures whatever the reporter thinks to type. A live operator captures whatever their training and their queue allow. ARIA conducts the same thorough, policy-aligned intake on every report, at any hour.
The intake follows your policy on every call, at every hour.
ARIA's conversation is configured to your category schema and your program's policies. It covers dates, location, witnesses, and prior occurrences on every report: the same thorough intake at 3 PM and 3 AM.
See the intake module →Problem → capability → outcome, module by module.
ARIA Intake Assistant™
intake quality varies by channel and by shift.
a structured, policy-aligned conversation that asks the follow-up questions a trained reviewer would: dates, location, witnesses, and prior occurrences, at the reporter’s pace.
every report is structured and complete against your intake template. ARIA identifies itself as automated and never infers identity.
Multi-Channel Reporting
a single channel misses the people who won’t use it.
a dedicated toll-free 800 number answered 24/7, plus branded web portal and QR entry, with intake conducted in the reporter’s language.
the same structured intake regardless of the door the reporter walks through.
Structured Reports
reviewers rebuild cases from voicemails and free text.
every report arrives as a case file: written summary, suggested category and severity, routing decision, and audit log.
your reviewer starts with a case that is ready to work.
Smart Categorization
inconsistent categories break trend analysis and board reporting.
AI-suggested category and severity mapped to your own taxonomy, confirmed or changed by a person on your team.
reviewer-controlled classification, with every suggestion logged, attributed, and reversible.
Automated Routing
reports reach the wrong desk, sometimes the desk they’re about.
routing by your matrix with automatic conflict exclusion: anyone named in a report is removed from its review path, including notifications.
the right reviewer, escalation clocks running from minute one.
Trend Analytics
board packs assembled by hand each quarter.
program and board reporting drawn directly from case records that were complete at intake.
board-pack preparation moves from days to hours.
Admin Console
program changes wait on vendors and engineers.
roles, categories, routing matrix, severity engine, templates, and retention, all configurable by your admins.
the program stays yours to operate, with every change logged.
Where your team works the cases.
The AI drafts. Your team decides.
ARIA drafts a summary and suggests a category and severity; a person on your team confirms or changes both. Every suggestion is logged, attributed, and reversible, and the platform makes no compliance, disciplinary, or employment decisions.
Every plan runs this same workflow. The difference is the channels and the scale.
Basic covers web intake for one entity. Voice adds the 24/7 line and multi-site scale. Enterprise adds governance controls for multi-entity programs.