Pricing

Choose the channel that fits your program.

Every plan includes unlimited reviewer seats, six-year record retention, and audit-ready case documentation. Start with web intake and add Voice when your program is ready. Your annual term carries over.

Basic

Compliance reporting program
$399/monthor $3,990/year (save when you pay yearly)

Confidential web reporting with structured intake, anonymous follow-up, and a ready-to-work reviewer portal. Turnkey, no implementation fee.

Get Started →Self-serve checkout. 3-month minimum on monthly, 12 on annual. Your full paid term credits toward Voice.
Includes✓ One entity, up to 3 facilities✓ Branded reporter portal with anonymous submissions and two-way follow-up✓ Case queue with SLA tracking by severity level✓ English, Spanish, and French web intake✓ Unlimited reviewer seats✓ Case dashboard with quarterly PDF summary✓ 6-year retention with automatic scheduled export✓ Poster and QR kit for every facilitySee all features →
Ideal forSingle-entity operators with up to 3 facilitiesTeams comfortable reporting onlinePrograms replacing a voicemail box or informal intake process with a tracked, purpose-built compliance channel
Recommended

Voice

Voice and web reporting
From$6,000/yearScoped to facilities and entities · for multi-site programs

A 24/7 voice line where callers choose to stay anonymous. ARIA answers around the clock, and reviewers get a clear, organized case file from the start.

See ARIA Answer a Call →
Includes✓ Everything in Basic, scaling to 100 facilities across brackets and multiple entities✓ Dedicated 24/7 AI voice line: toll-free 800 number, unlimited minutes✓ Reporter chooses anonymous or identified on every call✓ AI summary transcript with suggested category and severity✓ Routing rules with conflict-of-interest screening✓ Full program dashboard with metrics, trends, and drill-down✓ English and Spanish on voice, with the language pack included✓ Keep your number and bring your case historySee all features →
Ideal forOrganizations replacing expensive reporting bundlesMulti-shift and deskless workforcesPrograms growing past 3 facilities
60Pilot Voice for 60 daysOne facility, a live ARIA number, no porting. Fully credited toward your first annual term.Learn more →

Enterprise

Voice at scale
Contact us for pricingCustom agreement, scoped in writing before signature

Controlled access, clear responsibilities, and named accountability on every action.

Talk to Us →Scope, rollout, and pricing agreed in writing before you sign.
Includes✓ Everything in Voice, with unlimited facilities and entities✓ SSO / SAML and custom RBAC roles✓ Conditional escalation and auto-assignment rules across entities✓ Scheduled audit log exports with retention controls✓ Retention configured to your record policy✓ API access and custom report builder✓ Priority support queue✓ Named commercial contactSee all features →
Ideal forMulti-program or multi-entity organizationsHigh report volumeAdvanced controls and governance requirements
Every planTrust Center →
Full export on terminationCases, attachments, and audit logs leave with you, no fee
Routing floorsHigh-severity reports always escalate; cannot be turned off
Signed BAA when requiredExecuted at signature for HIPAA-regulated programs
Compare plans

Every plan is a complete program. The step up is scale.

Basic
Voice
Enterprise
Facilities
Up to 3
Up to 100, across brackets
Unlimited
Entities
1
Multiple, independent governance
Unlimited
Implementation
Turnkey
Full implementation
Full implementation
Purchase path
Self-serve checkout
Scoped quote
Custom agreement

Anonymous reporting, audit log, unlimited reviewer seats, case attachments, poster and QR kits, BAA terms, and full data export on termination are included on every plan.

How pricing works

Three commitments before you ever sign.

No per-employee pricing

Your cost is set by your program's scope, not your headcount; growing the company doesn't grow the bill.

One implementation line item

Basic is turnkey with no implementation fee. Voice and Enterprise carry a single one-time implementation fee that covers everything from number porting to SSO; there are no per-service setup fees.

No lock-in

Full case history, attachments, and audit logs export in standard formats if you ever leave.

Why switch

How ARIA compares to what you're running today.

Paying per employee today? Run your own numbers in the cost calculator to see what a flat rate changes at your headcount.

Legacy hotline call center
Web form tool
ARIA HOTLINE®
Intake consistency
Varies by operator and shift
Whatever the reporter types
Same policy-aligned intake, every report
24/7 voice coverage
Staffed queues, hold times
None
AI answers instantly with no hold queue, and it never hangs up
What your reviewer receives
Operator's message, re-interview needed
Raw free-text submission
Structured case file: summary, category, severity, routing
Anonymous follow-up
Rare; call back and hope
Sometimes, one-way
Two-way chat via reference + access code
Conflict-of-interest handling
Manual, after the fact
Manual
Automatic exclusion at intake, logged
Audit trail
Reconstructed from records
Basic timestamps
Complete from intake, attributed & exportable
Pricing model
Per-employee + setup fees
Per seat or per employee
Flat, by program, from $399/mo

Category-level comparison of common industry practices · individual vendors vary.

Questions

Before you choose.

Something else? Talk to us →
Q1How does Voice pricing work?

Voice starts at $6,000 per year, covering one entity and up to 3 facilities. Additional facilities and entities are priced in bands, so your cost per facility goes down as you add more. We scope it with you and put it in writing before you sign.

Q2What counts as a facility or an entity?

A facility is a physical location with its own posted reporting notice and routing: a building, campus, or site. An entity is a legal or governance boundary that needs its own routing, branding, retention, and reporting: separate operating companies, joint ventures, or divisions that report separately.

Q3Is there a per-report or per-minute charge?

No. Minutes are unlimited on Voice and Enterprise, and reviewer seats are unlimited on every plan. Your cost does not go up because your program is working.

Q4What happens if we outgrow Basic?

Facility 4 moves you to Voice. Your full paid term credits toward the Voice annual price, with no proration. Growing mid-term does not reprice you; your bracket holds until renewal.

Q5Can we keep our current number?

Yes. Number porting is included on Voice and Enterprise on a 12-month or longer term. Your case history comes over too.

Q6How long do you keep our data?

6 years on Basic and Voice, with automatic scheduled export to your systems and pre-deletion notice at 90, 30, and 7 days. Enterprise retention is configured to your record policy. On termination, you get a full export.

Q7Do you sign a BAA?

Yes, at signature, on every plan, if required.

Q8Can ARIA staff read our cases?

No. ARIA operates content-blind. Our personnel cannot access case content without your documented, scoped, and time-limited authorization, and every access is logged.

Q9Does AI decide anything?

No. ARIA uses AI to transcribe, summarize, and suggest a category and severity. A human reviewer on your team adjudicates every determination. High-severity reports always escalate; routing floors cannot be turned off.