Plan features

The full feature list, plan by plan.

The complete feature list behind each plan on the pricing page. Each tier includes everything in the tier before it.

Compliance reporting program

Basic

$399/month or $3,990/year · one entity, up to 3 facilities

Reporter experience✓Branded reporter portal: your name, colors, headline, and your own ariahotline.com link✓Anonymous submissions with a reference number and access code✓Two-way follow-up chat and status checks for reporters✓Guided question flow for complete, structured intake✓Case attachments and evidence upload by reporters✓English, Spanish, and French web intake✓Counsel-reviewed confidentiality language, four postures to choose from

Intake✓Confidential web reporting, 24/7✓One entity, up to 3 facilities✓Headcount never collected, quoted, or trued up — you pay by facility, not by employee✓Category schema you configure✓Routing rules by category and facility✓Routing floors: high-severity reports always escalate, cannot be turned off✓Conflict-of-interest screening on assignment

Case handling✓Automatic case file creation on submission✓Case queue with SLA tracking by severity level✓Acknowledgment and closure timers with overdue escalation✓Duplicate and linked case detection✓30/60/90 day retaliation check-in with the reporter✓Unlimited reviewer seats✓Reviewer portal with assignment and disposition tracking

Reporting and visibility✓Case dashboard: counts by category, status, and facility✓Quarterly PDF summary for your board, audit committee, or QAPI committee✓Audit log of every action✓In-app CSV export of cases and audit records

Data and trust✓6-year retention with automatic scheduled export to your systems✓Pre-deletion notice at 90, 30, and 7 days, logged in the audit trail✓Full data export on termination, contractually stated✓Signed BAA at signature, when your program requires one✓ARIA personnel cannot access case content without your documented, scoped, time-limited authorization

Rollout and support✓Turnkey setup with no implementation fee✓One 60-minute guided setup session✓Poster and QR kit for every facility, bilingual and print-ready✓Self-service control of branding, wording, and categories✓Documentation and email support✓3-month minimum on monthly, 12-month on annual — upgrade to Voice anytime, full paid term credited, nothing wasted

Voice and web reporting — recommended for multi-site programs

Voice

From $6,000/year · everything in Basic, plus:

Reporter experience✓Dedicated 24/7 AI voice line with a toll-free 800 number✓Unlimited minutes✓Reporter chooses anonymous or identified at the start of every call✓Anonymous calls: transcript only, no audio retained✓Identified calls: audio retained with consent logged as its own audit record before capture begins✓English and Spanish on voice

Intake✓Scales to 100 facilities across brackets✓Growing mid-term doesn't reprice you — your bracket holds until renewal✓Multiple entities with independent routing, branding, and retention✓Separate program or department reporting lines available✓Routing rules by category, facility, entity, and severity

Case handling✓AI summary transcript with suggested category and severity for reviewer confirmation✓AI is assistive only; a human reviewer adjudicates every determination✓Voice and web cases in a single unified queue

Reporting and visibility✓Full program dashboard with metrics, trends, and drill-down✓Volume and disposition trending by category, facility, and entity✓Time-to-acknowledge and time-to-close reporting

Rollout and support✓Port of your existing hotline number, included on a 12-month or longer term✓Case history import from your current vendor✓Reviewer onboarding session✓One-time implementation fee covering porting, import, branding, and onboarding, quoted with your scope✓Pilot available: 60 days, one facility, live ARIA number — no port required before you commit

Voice at scale

Enterprise

Custom agreement, scoped in writing before signature · everything in Voice, plus:

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Intake✓Unlimited facilities and entities✓Multi-program governance with independent policy per program

Case handling✓Conditional escalation and auto-assignment rules keyed on category, facility, entity, reporter type, and repeat-case detection✓Cross-entity prioritization and reviewer load balancing

Reporting and visibility✓Custom report builder✓Scheduled audit log exports with retention controls✓API access for case, audit, and metrics data

Access and governance✓SSO / SAML✓Custom RBAC roles with per-entity scoping✓Named accountability on every action in the audit trail✓Retention configured to your record policy

Rollout and support✓Priority support queue✓One-time implementation fee covering porting, import, SSO configuration, API enablement, branding, and onboarding, quoted with your scope✓Named commercial contact from day one through renewal — one person accountable for your program

Full data export on termination · high-severity reports always escalate, routing floors cannot be turned off · signed BAA when requiredBack to pricing →